Terms and Conditions

Last updated: May 29, 2026

These Terms and Conditions govern use of Broker Relay. By using Broker Relay, creating an account, accessing the dashboard, submitting an intake form, or using any related service, you agree to these Terms.

Broker Relay is an AI follow-up assistant for mortgage brokers. It helps brokers collect intake information, organize leads, prepare broker-reviewed SMS and email drafts, track lead status, and manage follow-up activity.

Broker Relay is not mortgage approval software, a loan qualification engine, an underwriting tool, a credit decision tool, or a provider of legal, financial, lending, or mortgage advice.

Broker Responsibility

Mortgage brokers are responsible for reviewing all information, summaries, notes, AI-generated drafts, recommended next actions, and follow-up messages before using or sending them.

Brokers are responsible for ensuring their use of Broker Relay complies with applicable mortgage, advertising, privacy, licensing, consumer protection, and professional rules.

Broker Relay does not replace a broker’s professional judgment.

No Mortgage Approval or Advice

Broker Relay does not approve, decline, qualify, pre-approve, underwrite, or make mortgage decisions.

Broker Relay does not determine whether a client qualifies for a mortgage.

Broker Relay does not provide legal, financial, credit, lending, tax, or mortgage advice. Clients should speak directly with a licensed mortgage broker or qualified professional before making mortgage-related decisions.

AI-Generated Content

Broker Relay may use artificial intelligence tools to summarize intake details, suggest next actions, and prepare draft SMS or email messages.

AI-generated content may be incomplete, inaccurate, outdated, or unsuitable for a specific client situation.

Brokers must review, edit, and approve all AI-generated content before using it.

Broker Relay does not guarantee that AI-generated drafts will be accurate, compliant, complete, or appropriate.

Client Intake Forms

Broker intake forms may collect information such as name, phone number, email address, city, mortgage goal, estimated property price or mortgage amount, timeline, message, consent status, estimated household income range, estimated credit score range, and lead source.

Intake forms are used to help the assigned broker follow up with the client.

Submitting an intake form does not create mortgage approval, pre-approval, qualification, or a lending commitment.

Prohibited Information

Users must not use Broker Relay to collect or store highly sensitive documents or information through the public intake form, including:

If a broker requires sensitive documents, they should use a secure document collection process outside Broker Relay.

Subscriptions and Billing

Broker Relay may offer a 7-day free trial.

After the trial period, pricing may be $99 per month or $999 per year unless otherwise agreed in writing.

Monthly subscriptions are billed monthly. Yearly subscriptions are billed annually upfront.

Broker Relay may change pricing in the future. Existing users will be notified of material pricing changes before they apply.

Cancellations

Users may cancel their subscription by contacting Broker Relay at info@brokerrelaycrm.com.

Monthly subscriptions may be cancelled before the next billing period.

Yearly subscriptions are paid upfront unless otherwise agreed in writing.

Broker Relay may pause or cancel accounts for non-payment, misuse, abuse, security concerns, or violation of these Terms.

Refunds

Unless otherwise agreed in writing, payments are non-refundable after a paid billing period begins.

Broker Relay may review refund requests on a case-by-case basis but is not required to issue refunds.

Acceptable Use

Users agree not to:

Data and Privacy

Use of Broker Relay is also governed by the Privacy Policy.

Broker Relay may store broker account information, client lead information, notes, follow-up activity, usage logs, and AI-generated outputs as needed to operate the service.

Broker Relay does not sell client personal information.

Brokers are responsible for ensuring they have appropriate consent or legal authority to enter, store, and use client information in Broker Relay.

Service Availability

Broker Relay is provided on an “as available” basis.

Broker Relay may experience downtime, maintenance, errors, bugs, service interruptions, or third-party provider issues.

Broker Relay does not guarantee uninterrupted or error-free operation.

No Guarantee of Results

Broker Relay may help brokers organize follow-up and respond faster, but it does not guarantee:

Third-Party Services

Broker Relay may rely on third-party service providers for hosting, database storage, payment processing, analytics, email-related functionality, and AI draft generation.

Broker Relay is not responsible for outages, errors, or failures caused by third-party services.

Limitation of Liability

To the maximum extent permitted by law, Broker Relay is not liable for indirect, incidental, special, consequential, or punitive damages, including lost revenue, lost profits, lost business opportunities, data loss, reputational harm, or claims arising from broker use of generated drafts.

Broker Relay’s total liability for any claim is limited to the amount paid by the user to Broker Relay in the three months before the claim arose.

Account Access and Security

Users are responsible for keeping their login details secure.

Users must notify Broker Relay if they believe their account has been accessed without permission.

Broker Relay may suspend accounts if there is a suspected security issue.

Changes to the Service

Broker Relay may update, change, remove, or add features at any time.

Broker Relay may modify these Terms from time to time. Updates will be posted on this page with a revised “Last updated” date.

Governing Law

These Terms are governed by the laws of British Columbia and the applicable laws of Canada.

Contact

Questions about these Terms can be sent to:

info@brokerrelaycrm.com